Pullman Suzhou Zhonghui
9.3Rating
ExceptionalRated by Guests
13Reviews
What to expect
Pros
- 🏨Great location in downtown CBD
- 🍽️Good food quality in the dining area
- 🛏️Comfortable beds and spacious rooms
- 🌟Excellent customer service and attentive staff
- 🏊♂️Fantastic facilities including pool and garden
- 🍵High-quality service in the executive lounge
- 🌆Renovated atmosphere and new hotel facilities
- 🛎️Warm welcome and upgrade services
- 📺Top-notch TV menu with a variety of movies
- 🌷Thoughtful gestures from staff for families
Cons
- 🤷♂️Language barriers with English speaking staff
- 🍽️Dining area procedures need improvement
- 🔌Power outage issue experienced
- 🗣️Communication issues with hotel staff
- 🕰️Long wait times for elevators during peak hours
- 🧼Expectation of better cleanliness in rooms
- 🚪Connecting rooms not adjacent as requested
- 💬Inconsistent organization in seating guests
- 🗺️Location slightly away from city center
- 🎥Slow service during peak dining hours
What this place has to offer
Things to do and ways to relaxFitness center, Sauna, Spa, Spa/sauna, Steamroom, Tours, Yoga room
Services and conveniencesConcierge, Contactless check-in/out, Daily housekeeping, Dry cleaning, Elevator, Facilities for disabled guests, Food delivery, Laundry service, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Languages spokenEnglish, Chinese [Mandarin]
Where you'll be sleeping
40 m²
Superior Room With 2 Single Beds
2 single beds
40 m²
Superior Room with 1 King Size Bed
1 king bed
26 m²
Presidential Suite, Club lounge access, 1 King
1 king bed
40 m²
Superior Executive King Room
1 queen bed
70 m²
Family Suite 1 King Bed
1 king bed
77 m²
Family Suite
1 queen bed
77 m²
Deluxe Suite
1 queen bed
40 m²
Superior Executive Room Lounge Access with 1 King Size Bed
1 king bed
50 m²
Deluxe Room with 1 King Bed
1 king bed
38 m²
Superior City-view double Room
1 queen bed