Al-Masjid al-Haram Mosque - 480 m from property

Makkah Royal Clock Tower - 30 m from property

Abraj Al Bait Towers - 70 m from property

Swissotel Makkah

Name: Swissotel Makkah
Address: King Abdul Aziz Endowment Ajyad Street, Mecca, Makkah, 21955, Saudi Arabia
Rating: 8.36629335822052

Makkah al Mukarramah, 沙特阿拉伯

8.4评分

优秀由客人评分

6,429评论

你期望什么

优点

🌟Excellent customer service with friendly and helpful staff
🍽️Delicious and diverse dining options in the restaurant
🏢Convenient location near the Haram for easy access
👨‍👩‍👧‍👦Family-friendly atmosphere and services
👍Efficient and responsive room service
🥯Accommodating dietary needs like gluten-free options
🛏️Comfortable and well-equipped rooms with great views
🥂Special surprises and gestures for guests like birthday cakes
🏨Cleanliness and maintenance of the hotel premises
🤝Professionalism and attention to detail from the staff

缺点

🧼Issues with room cleanliness and maintenance like dusty areas
🕰️Slow check-in process and delays during arrival
🚿Inconsistent water temperature in showers
🍴Limited breakfast timings not suitable for Umrah guests' schedules
🔊Problems with in-room amenities like speaker phones not working
🛎️Reception service issues such as lack of responsiveness or compensation
📞Poor communication from the reservation team causing uncertainty
🌇Partial or disappointing views from rooms despite booking expectations
👨‍🦽Challenges with lift rush and accessibility during busy prayer times
🤷Inconsistent service quality depending on specific staff members encountered

这个地方有什么可以提供的

可做的事情和放松方式旅游

服务和便利设施干洗, 无接触办理入住/退房, 残疾人设施, 每日清洁, 洗衣服务, 电梯, 礼宾服务, 行李寄存, 食品配送

用餐、饮品和小吃24小时客房服务, 餐厅 [清真], 餐厅 [犹太教规]

互联网接入公共区域Wi-Fi, 所有房间免费Wi-Fi！

使用的语言英语, 印地语, 法语, 阿拉伯语

Set in a prime location of Mecca, Swissotel Makkah puts everything the city has to offer just outside your doorstep. Featuring a complete list of amenities, guests will find their stay at the property a comfortable one. 24-hour room service, free Wi-Fi in all rooms, daily housekeeping, 24-hour front desk, facilities for disabled guests are there for guest's enjoyment. All rooms are designed and decorated to make guests feel right at home, and some rooms come with television LCD/plasma screen, carpeting, linens, mirror, slippers. The hotel offers various recreational opportunities. Friendly staff, great facilities and close proximity to all that Mecca has to offer are three great reasons you should stay at Swissotel Makkah.